However, the SmartKey product has been discontinued long ago. We didn’t test the components since then on later platforms. This issue seems only to affect several keys, but not all of our keys, so it can’t be said that is a system specific issue. Even when reset to defaults, the behavior is the same in the test application. Hence, the keys are not covered under support warranty as for now.
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Troubleshooting Other Sentinel keys. The version mentioned is the latest and was last updated on All content copyright SafeNet, Inc. However, the SmartKey product euteon been discontinued long ago. Provide the permalink of a topic that is related to this topic.
However, there is no way to provide the same as the product itself is out of production and support. Move this topic Cancel. While some keys can be read from the beginning to the end of the test software, several other keys are not found and software reports.
SmartKey formerly Aladdin Knowledge, formerly Eutron unreadable key 6 months ago. Even when reset to defaults, the behavior is the same in the test application.
Hence, the keys are not covered under support warranty as for now. Change topic type Cancel.
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You may like to get in touch with gemalto sales representatives to check for the other product options available eurron meet your requirement. This website is provided for discussion purposes only. SPC test feature does not report any issue with the faulty key.
Reply to Stefano Bettega’s problem. This issue eytron only to affect several keys, but not all of our keys, so it can’t be said that is a system specific issue. We are using driver You can also use the below options to login. Even trying the same keys on different hardware gives the same results: Publish Back to edit Cancel. Since then, we have no further updated components or drivers. SPC reports version Discussions Questions Ideas Problems.
Is there any way to retrieve the latest available driver and SDK, just to be sure that we are using the correct software versions?
Each Attachment size should not exceed 5. I was just finding a way to detect if these keys need to be replaced and if so I need a way to justify it to the customer. Click on Join Now to Sign Up. The strange thing is that the Smartke Programming Central SPC seems to find the faulty key ad it’s able to reset eutro to defaults.
Type the characters you see in the picture below. We didn’t test the components since then on later platforms. Leave a comment on Stefano Bettega’s reply. New to this Portal?
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